This policy explains how we, Delivery Hero Food Hong Kong Limited f.k.a Rocket Food Limited
(hereinafter referred to as “foodpanda”), use the personal information which you provide to us
when using our service, including but not limited to our website and mobile applications (jointly
services. By visiting and/or ordering services on this Website, you agree and, where required,
consent to the collection, use and transfer of your information as set out in this policy.
2. What information do we collect about you?
We collect personal information from you when you order goods or services from us or use our
Website. We also collect information when you complete any customer survey. Website usage
information may also be collected using cookies (as defined below). foodpanda will collect
information that personally identifies you and/or your location, where required (this may include
your name, email address, home address, telephone number, geolocation, etc.), but only when
you voluntarily give it to us. We collect this information exclusively to carry out the functions
offered on the Website and to provide you with offers and information about foodpanda and other
services we think you may be interested in. We might collect this personal information through:
online food ordering; entry into competitions; subscribing to our newsletter; creating a user
account; sending 'contact us' messages or other correspondence through the Website; or
through advertising, research and direct marketing. We do not collect sensitive information about
Some of the information collected will not personally identify you but will instead track your use of
the Website so that we can better understand how the Website is used by customers and in turn
enhance and improve your experience in ordering food. We may obtain this information by use of
cookies. Cookies are a small data file transferred to your device that recognises and identifies
your device and allows your device to 'remember' information from the Website for future use.
in order to obtain such information - your personal information can only be obtained by
foodpanda if you actively provide it to us. We may collect technical information from your mobile
device or your use of our services through a mobile device, for example, location data and
certain characteristics of, and performance data about your device, carrier/operating system
including device and connection type, IP address, mobile payment methods, interaction with
other retail technology such as use of NFC Tags, QR Codes or use of mobile vouchers. Your
settings. To find out more about cookies, including how to see what cookies have been set and
how to manage and delete them, visit www.allaboutcookies.org.
4. Storage and security of your personal information
foodpanda will use all reasonable endeavours to maintain the security of your personal
information and to protect your personal information from misuse, interference and loss and
against unauthorised access, modification or disclosure. foodpanda will destroy any personal
information it holds about you which it no longer requires under the terms of this Privacy
Policy. Where you have chosen a password to access certain services of the Website, you are
responsible for keeping your password confidential. We recommend not sharing your password
with anyone. Due to the nature of the internet, foodpanda does not provide any guarantee or
warranty regarding the security of your personal information during transmission to us or storage
by us and you acknowledge that you disclose your personal information to us at your own risk.
Please contact us immediately if you become aware or have reason to believe there has been
any unauthorised use of your personal information in connection with the Website.
5. How will we use the information we collect from you?
You consent to foodpanda collecting and using your personal information for processing and
delivering the order/s placed on the Website and any other service provided through the Website.
In particular you expressly consent that foodpanda may disclose your personal information,
including your name, email address, physical address and telephone number to riders delivering
your order, either employed by foodpanda or by third parties providing delivery services to
foodpanda. You consent to foodpanda using your personal information for advertising and direct
marketing purposes in order to inform you about the Website and the goods and services it
provides, or other matters that it believes will be of interest to you. foodpanda may disclose your
personal information, and you consent to the disclosure of your personal information, to:
• other entities within the foodpanda group of companies; and
• third parties engaged by foodpanda or other members of the foodpanda group to perform
functions or provide products and services on our behalf such as processing payments,
mail outs, debt collection, research, statistical information, marketing and direct or
If you would like to unsubscribe from receiving direct marketing communications from foodpanda
or do not want us to share your personal information with other parties, please e-mail us
at [email protected] or follow the steps to unsubscribe which are presented in every
communication you receive from us, requesting your personal information be removed from our
mailing list. We will use reasonable endeavours to comply with your request within a reasonable
period of receipt of your request. Please note that the withdrawal of any authorisations for
processing of your personal information by third parties may result in us not being able to provide
you with any services. foodpanda reserves the right to disclose your personal information if it is
required or authorised to do so by law, or, if it is reasonably necessary in its opinion to protect the
rights or property of foodpanda or any third party, or to avoid injury to any person. If the
foodpanda business is sold or merges with another entity then some or all of your personal
information may be passed to a third party.
6. Access to your information
foodpanda will use all reasonable endeavours to keep personal information it holds accurate,
complete, up-to-date, relevant and not misleading. Please contact us if you would like to access
the personal information foodpanda holds about you. We will use reasonable endeavours to
provide a complete list of your personal information within a reasonable period of receipt of your
request. Please email us if you would like to receive a copy of this information
– [email protected]. Foodpanda reserves the right to charge a nominal fee for the
processing of this request in accordance with local legislation. You may contact us to correct any
of your personal information that is inaccurate, incomplete or out-of-date, or to request that your
personal information be deleted. We will use reasonable endeavours to correct or delete your
personal information as requested within a reasonable period of receipt of your request. Deletion
of your account with foodpanda will not automatically delete the personal information held about
you. If you would like foodpanda to delete all personal information together with the deletion of
your account, please follow the steps mentioned-above. Please note that the deletion of your
personal information from our database will result in us not being able to provide you with any
services. If applicable, any legal requirement on us to maintain certain records of your personal
information shall prevail over any of your requests. We may require you to prove your identity
before providing you with copies of your personal information.
will be notified via the Website and, where appropriate, through e-mail notification.
8. Other Websites
You should therefore read the privacy policies of the other websites when you are using those
All comments, queries and requests relating to our use of your information are welcomed and
should be addressed to: [email protected].